Tour Cancellation Instructions

Step 1
As soon as the traveler notifies about their decision to cancel the trip, the travel agent (customer) must submit a cancellation request through their personal account.

If, for technical reasons, submitting the request through the personal account is not possible, a written cancellation request must be sent to: book@travelhub.by

Step 2
When the cancellation request is submitted through the personal account, the booking is automatically canceled with a 100% retention of actual incurred costs.

Step 3
To request a review and possible reduction of the retained amount, please send a minimization request to book@travelhub.by with the following documents attached:

• A formal request for cost minimization on the company’s official letterhead
• A scanned copy of the traveler’s written cancellation request stating the reason for the cancellation
• In case of cancellation due to illness of one of the travelers – official medical certificates in English to support the request for reduced cancellation costs from our partners

Step 4
The processing time for a cost minimization request is up to 10 business days.

Step 5
After receiving an official response from the Payments Department and if a refund is approved, the travel agent (customer) must send a refund request to: book@travelhub.by
(Please use the official refund request form.)

Step 6
An official confirmation of the amount of actual incurred costs withheld by the tour operator can be provided upon request. The request must be submitted by the travel agent (customer) to: book@travelhub.by.