Solving problems on a business trip

Transportation problems on business trips happen even with the most thorough preparation. It is simply impossible to predict flight delays or train delays. We will tell you what to do in difficult situations, and you can start booking your plane tickets to have time to choose the best seats.

How to prepare for a business trip?

If you don't know how to choose transport for a business trip, use business travel services . There are many options for organizing travel, but not all of them are suitable for business trips, especially foreign ones. For example, crossing the border by private transport will take much longer than by public transport. And buses and minibuses lack amenities.

An employee who spends more than five hours on the road will arrive tired and will not be able to quickly join in a discussion of business issues. For long trips, the most convenient and fastest options are trains and planes. They have hot meals, Internet and sockets, as well as enough free space to organize a work area. To accommodate comfortably, buy business class tickets .

What travel challenges do business travelers face?

The most common transport problems are cancellations or changes to departure times. The reasons for such situations are varied: employee strikes, technical problems, emergencies. Don't forget about overbooking, which happens on flights of some airlines. To avoid it, buy first class tickets . Are you wondering what to do if my flight is delayed or cancelled? We'll tell you now.

What to do if your flight is delayed?

First of all, don't panic. All important information can be clarified with an airline representative right at the airport. We explain what rights passengers have in the event of a flight delay.

After 2 hours of waiting, the carrier is obliged to organize free drinks and food. After 4 hours of delay, passengers have the right to a hot meal (once every 6 hours). Have you spent 5 hours at the airport? You can refuse the flight and return the tickets, even if they were purchased at a non-refundable rate.

After 6 o'clock, if it's night, and 8 o'clock in the afternoon, the airline must provide a hotel room and a transfer to it. If you spend more than 12 hours waiting, then upon presentation of receipts, the money for the purchase of essential items will be returned.

What to do if the flight is cancelled?

If your flight is cancelled, the carrier will offer to book a seat on another plane on the same route, and you can claim compensation for the cancellation. You can immediately independently issue other airline tickets online if the carrier does not have suitable options.

How to compensate for a flight delay or cancellation?

In case of flight delay or cancellation, passengers have the right to demand compensation from the airline. On average, this is from €125 to €600. But it will only be paid if the difficulties arose due to the carrier's fault. Thus, bad weather conditions are not suitable for receiving payments.

Collect all documents that confirm the fact of the flight delay: an official notification letter, a ticket with a note about the departure time change, receipts for the purchase of food and hygiene products. Attach them to the claim and send it by e-mail or using a special form on the official website of the airline.

What to do in case of lost luggage?

First, you need to find the Lost and Found desk. If there is none, contact the airline representative and file a claim for lost baggage. After that, you will need to fill out a special Property Irregularity Report (PIR). It will contain your contact information, as well as all information about the baggage. Keep one copy of the document in case the suitcase is lost.

The airline has 21 days to find the luggage. If this does not happen, it is obliged to compensate the passenger for the damage - the cost of the suitcase and contents. You need to make a claim with all the information and send it to the airline office. And if the things are found within the permitted period, you can demand compensation for the payment for the late delivery of luggage.

Not sure how to make your business trip easier? TravelHub offers business travel services that will help you save time and money.