Booking Rules

Verify that your agency's contact information is up to date in the TravelHub Booking System’s Personal Account.
Why? To ensure timely receipt of notifications regarding order updates and to maintain efficient communication. You can update your details anytime.

Tip to speed up communication:
When placing a booking, please add the responsible manager’s name, extension number, and other contact details in the comment section so we can quickly reach out if needed.

Check the accuracy of passport details and other parameters at the time of booking.
Why? To avoid any non-refundable costs due to changes in hotel, departure date, or client names after the request has been confirmed.

Include client preferences in the booking comment.
Why? This helps us do our best to fulfill them. However, please note that requests are not guaranteed and are subject to hotel discretion.

Review the total cost of the booking and the agent discount terms.
Why? By placing a booking, you accept the listed price and discount terms. Any price change without prior approval from TravelHub is not allowed.

When booking only hotel and transfers, include clients’ flight details in the comment section.
Why? This information is essential for coordinating the transfer. Without it, we cannot guarantee transfer service.

Monitor the order status and comments in your Personal Account.
Why? Emails may end up in the spam folder. Checking your account ensures you’re informed about the booking status and confirmations. Processing typically takes up to 48 hours, though often faster.
Note: During holidays or high travel periods, response time may be extended due to limited hotel availability.

If a request is not confirmed, respond promptly to alternative options.
Why? Alternatives are shown in your Personal Account. You must respond within 48 hours (unless stated otherwise in the comment), or the request will be automatically canceled.
Please note: we do not hold rooms or flights offered as alternatives unless this has been pre-approved.

Check the time limit and payment deadlines for scheduled flights.
Why? Full payment is required for ticket issuance. If payment is not received before the time limit, the reservation will be automatically canceled. Rebooking at the original fare and seat availability is not guaranteed.

Time limit tip:
You can find the time limit at the ticket search stage or in the booking details. Airlines may shorten the time limit, especially for flights departing within 3–5 days or during peak seasons.

Meet all payment deadlines.
Why? If payments are not made on time, the request may be canceled automatically according to the rules for non-refundable costs.
If you are unable to pay within the deadline shown in your booking, please contact TravelHub in advance to resolve the issue (if possible).

Familiarize yourself in advance with possible non-refundable costs, inform your clients, and collect a deposit.
Why? If a request is canceled during a period where non-refundable costs apply, those charges may still apply even if no payment has been made.
Inform your clients in advance and place bookings only after receiving a deposit.
You can check potential non-refundable charges by submitting a request through the feedback form or in the relevant section of the website.

Issue and verify travel documents on time.
Why? Documents become available after full payment and can be downloaded directly from your Personal Account.
We recommend double-checking documents before providing them to clients to allow time for corrections if needed.