Royal Resort Apartments Puchsbaumgasse

2.0/5 bad

Tanja, traveler review

March 19, 2016

Good location: BAD COMMUNICATION

(N/B: I travel 2x a year to austria and I know the area.) Booked online, that was ok via expedia. Site said no need to reconfirm. So I didn't- big mistake. *There was no reception, just a number. Start of all the problems, and the main cause of it. My card had not been processed for some reason- there was no fault with my card, no money had been taken out. No problems identified- and the booking web site should have forwarded my email. I did not receive an email with any problems from hotel. *difficult to find due to small sign, which had a number on it- nothing else other than name of hotel. *called number, - this only goes through to a staff members mobile, and staff did not pick up numerous times. 3rd time lucky. *They told me money didn't go through and they were not expecting us. *After1/2 hr waiting outside the door of the property in the cold, someone came to let us in. * everything seemed in order- until we tried the tv, which did not work- because no signal. Also wifi code given incorrectly by staff member, these matters took over 24 hrs to resolve. Plus multiple phone calls. *staff had to come back next day to take payment by the card \i had originally put through the internet, and a technition had to come and fix the tv. *Communication and organization was very poor from start to finish. * check out time was 10am and they had the nerve to knock on the door 10 mins early. *booked a non smoking appartment and someone next door smoked and the smoke came into our flat

3.0/5 fine

Nilton, traveler review

July 8, 2014

Just a flat close Metro Station.

For the check-in, it supposes that the guest must have a local cel phone to contact someone to give instructions about to receive the keys. If the guest does not have a local cel phone he will need a help from someone on the street. There were no instructions about how to get inside. It could be sent by e-mail. I received the keys from a “Key box” with a code system for a different Unit of the one showed in the Expedia Reservation and I had to stay in the different Unit because there was no representative at the check-in. Also, the reservaion showed that it was included a “Free Parking” but there is not any parking space at the building. There are parking lots only on the street and it is very hard to find a free space. The apartment has a washer machine without dryer but there isn't a clothes-line or any condition to stand the clothes for drying. That is unusable.

1.0/5 very bad

András, traveler review

December 9, 2015

Nem korrekt

Kifizettem a szállást fogalaláskor , mégis kiadták a szállást másnak. Nagy gondot okozott. Csak telefonon lehez egyeztetni , nincs recepció.

1.0/5 very bad

Verified traveler, traveler review

March 21, 2015

ok if you are aware that it is just an appartment

Ground Floor was written, but it was the first floor, this information is even more interesting, when you know that there is no elevator and the building itself is just an old house with an appartment for rent. i did get a phonecall asking me about the arrival time and telling me that i should call when i will arrive for getting the code to get the key. a free parking space was promised --> i did ask the guy on the phone for that and he meant that i should park somewhere in the streets, there is no parking fee... so, with my luggage i was walking then in the middle of the night about two streets to the appartment. the temperatur in the appartment was cold, as it seemed that the heating was switched on just before i came. the satelitte receiver was not working, has been fixed within 2 hours. But, there were no "premium channels" as written in the description. The bed is just a small double bed, not the normal double bed size.

4.0/5 good

Verified traveler, traveler review

January 7, 2015

Großes Appartment in Nähe der U-Bahn

Ausreichend Wohnfläche, Parkmöglichkeit auf der Strasse, komplett eingerichtete Küche, großer Fernseher, gute Erreichbarkeit des Zentrums