M Hotel - Different Hotels

2.0/5 bad

nina, traveler review

May 9, 2025

The hotel staff advised we could park for free by their lake but neglected to tell us that there was a marathon the next morning on their property /our cars got told away and had to pay £200 to get them back!! After 2 hours going to police station/recovery and On complaining to Reception they admitted should have put sign up there to warn all guests, they had told some people but not us and we don’t speak to the language/ understand the signs so disgusting and management are ignoring my complaint emails with receipts showing fines!

5.0/5 amazing

Verified traveler, traveler review

December 15, 2024

Nice room but freezing cold

Beautifull room, but very cold, freezing

1.0/5 very bad

Valerie, traveler review

February 7, 2024

We had early acces to our room, which was good. But there was dust all alongside the walls. The bed was not steady enough, very soft matras. Also, someone from the reception walked into our room while we were in it. Without knocking! Very unprofessional. There were reddish stains on the bed linnen. After mentioning this to the front desk, we said we will not come back again. And the response was, well I think we tried our best. Only apologies, no resolutions to help solve the problem or to try have us come back again…

1.0/5 very bad

Melissa, traveler review

October 9, 2022

Stayed for 2 nights, Friday & Saturday - there was a wedding reception in the hotel on the Sat night meaning that other paying guests had to listen to loud music until 3am and loud guests returning to their rooms shouting in hallways and moving furniture in rooms (which you can hear through the walls) well after 3am. After trying to call reception for over an hour with no answer, I had to get out of bed to go downstairs to complain to the night manager Arno Raemdonck about the noise, but he only offered excuses and no solutions. I was later told by one of the barstaff that the wedding was hosted by the hotel owner and that they could not shut the music off because it was the owner's party! Absolutely NO consideration for paying guests. On top of this, when we arrived on Friday, the restaurant was closed with no advance notice to paying guests (and obviously closed Saturday as well). Saturday morning the cleaners were out in the hallways at 8am making loud noise to prepare the rooms for the wedding guests. When we asked for our room to be cleaned, the towels were taken away but not replaced, no coffee/creamer was replaced, and cleaning solution was left in the room. We asked for 2 additional pillows since the ones given were flat, but we were only given 1 (we were 2 guests). The air conditioning in the room didn't work. There was a strange mattress topper on the bed which kept coming out of the sheets (which had stains on). Decor is tired and needs redoing, do not stay here!!

4.0/5 good

Dominique, traveler review

October 15, 2021

Confortable and quiet hotel, in a nice location.