Mansiones Cruz del Mar Huatulco

1.0/5 very bad

luis, traveler review

April 12, 2017

Horrible service

I had a bad experience with this place I stay there for 6 nights they didn't even clean my room I'm very disappointed I will never go back to this place

2.0/5 bad

luis, traveler review

April 11, 2017

Don't stay in this hotel

Horrible! I stay there for 6 nights and they never did any kind of cleaning in my room very disappointed, it was my second time visiting this place im not going back there again,

4.0/5 good

Verified traveler, traveler review

February 22, 2017

Perfect spot close to beaches,grocery,restaurants

Perfect spot good for walkers,we enjoyed a walk everyday whether to town ,grocery store, or a beach.Felt very safe

5.0/5 amazing

Verified traveler, traveler review

February 8, 2017

Beautiful rooms and friendly staff

The room surpassed our expectations. We loved the food there and had fun in the game room. The only thing we thought they could improve on was how often they changed the towels. They have a sign in the room saying they only clean once every three days which is understandable since all the rooms are basically small apartments, but it would've been nice to have more clean towels available.

2.0/5 bad

Graham and Joan, traveler review

January 30, 2017

Disappointing to say the least

Booked our 2 week vacation based on the photos on Expedia and the Mansiones Cruz Del Mar websites. Pictures of the Master Suite looked awesome. What we stayed in are the pictures of the Junior Suite but paid for the fancy Master Suite. Web pictures are very misrepresenting and services that were to be provided were not. Shame on you. Pool area was very nice until the pool filter system quit and the pool turned green. That lasted for over a week. The sewer smell that would filter through our room was at times unbearable. No safes as stated on website, kitchen utensils under stocked and fry pans unusable. They did replace the fry pans. Washer dryer, washer didn't work. We used the dryer until they took the set away and we had nothing. They brought back the set the morning we were leaving. Website states daily maid service. Try every 3rd day. If you like walking this property is on top of a hill about 3.2km from Santa Cruz beach and Chahue beach.