Ana y Jose Tulum Hotel & Spa

Check-in from: 15:00 to midnight
Departure at: 12:00
Minimum age (for check-in without parents) from:18 years

Check-in information

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Parties and events are allowed on site
• Long-term renters welcome
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MXN 2000 per accommodation, per night
• A damage deposit of MXN 2000 will be collected before check-in.
• Resort fee: MXN 380 per accommodation, per night

The resort fee includes:

• Additional inclusions
• Beach access
• Beach towels
• Concierge service
• Fitness center access
• Housekeeping
• In-room bottled water
• In-room coffee
• In-room safe
• Pool access

We have included all charges provided to us by the property.

Additional optional fees

• Airport shuttle fee: MXN 4940 per vehicle (roundtrip, maximum occupancy 7)
• Pet fee: MXN 700 per pet, per night
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Additional Information

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).