Neptuno Hotel & SPA

Check-in from: 14:00 to 22:00
Departure at: 10:00
Minimum age (for check-in without parents) from:18 years

Check-in information

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive smart lock details. Information provided by the property may be translated using automated translation tools.

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Additional optional fees

• Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10.50 for children
• Airport shuttle fee: EUR 150 per vehicle (one-way, maximum occupancy 6)
• Covered self parking fee: EUR 20 per night
• Pet deposit: EUR 50 per stay
• Pet fee: EUR 15 per pet, per night
• Service animals are exempt from fees
• Hosted evening meal: EUR 25

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Additional Information

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• Guests can access their rooms with a mobile device.
• Contactless check-out is available.