Best Western Sheffield City Hotel

1.0/5 very bad

Lauren Faith, traveler review

March 2, 2025

Our stay at this hotel was disappointing from the start. Upon arrival, we struggled to locate the hotel as it had changed names from “The Metropolitan” to “Best Western”—something we should have been informed of in advance. After walking around trying to find it, we had to ask in another hotel for directions, which was frustrating and not the best start to our trip. Once we checked in, we were given a room with a connecting door to the next room. Unfortunately, at around 1am, we were woken by extremely loud, aggressive shouting from the room next door. As two females traveling together, we felt very uncomfortable, especially as it sounded like there were multiple men in the room. While we understand it was a Saturday night and some noise is expected, the walls were so thin that it was impossible to block out the disturbances. We eventually called reception, who advised us to lock our doors, which didn’t resolve the issue. After about 30 minutes, the group left the room, but they returned around 3:30am. This time, it seemed like drug use was involved, and the situation felt just as unsettling as before. Other than these major issues, our stay was okay, but given the lack of security, thin walls, and failure to notify guests of important changes, I wouldn’t recommend this hotel—especially not for families or those looking for a peaceful, safe stay.

5.0/5 amazing

Jill, traveler review

February 23, 2025

Metropolitan/best western. 👌

Really nice hotel and staff were super friendly. Rooms clean and comfy. Although hard to find as is named the best western outside not the metropolitan, but we found it ok o

4.0/5 good

Seirra, traveler review

February 13, 2025

Fantastic nights in Sheffield

The hotel is affordable and very close to the city centre. Room had a hairdryer built in, very comfy bed sheet plenty of choices for seating in the room. TV was a lil small for viewing from the bed and the toilet paper wasn't the greatest, also wish there was an alternative option to a bar of soap? But these are small complaints, this is a fantastic hotel

4.0/5 good

Steve, traveler review

February 8, 2025

Nice hotel great staff!

Guy in bar and breakfast was really nice I was on crutches and all staff lovely in terms of asking if I needed help etc

4.0/5 good

CHLOE, traveler review

February 2, 2025

Ok for price

Initially couldn’t find the hotel, it is a best western but doesn’t call itself metropolitan anywhere. Looks tired from the outside and a bit dated inside, but overall room was fine, bed comfy and had nice view of river