Vacation USA LTD

2.0/5 bad

Christopher, traveler review

October 26, 2024

First off, getting off of the highway onto 27 wasn't ideal and there is always a traffic back up or accident. Arrived at the house which seemed like a nice neighborhood. Didn't find out the refrigerator was not working until we arrived and it was warm. At least they put a small refrigerator in the hallway for us to use... not enough room in it for the groceries we purchased. Messaged about the fridge and THEN was advised that they were waiting for a part...not before we arrived. Pillows were old and stained in the master. No pillow covers on them. Only 2 on each bed(not a major issue, but not a plus for this place). Found a live cockroach in the master shower. Sheets felt like there was sand in them. Screen house over the pool had numerous missing screens which led to numerous bugs and little lizards in the pool. Numerous little ants located on the counter in the kitchen. One bedroom has a ceiling fan light with no way to turn the fan on. Master bath had some damage on the bottom of the vanity, probably from a water issue.

1.0/5 very bad

Rokell, traveler review

September 17, 2024

Good morning Alexis These are my concerns Not enough tissue in either bathrooms, half roll of tissue in each Not enough towels for 7 adults for 3 days 2 rooms no tv Roach and spider on kitchen floor Sliding door cannot lock Whoever stayed here before us was smoking in here, can still smell it. Found cigarette ash in master shower No Stopper in master bath sink Rust on towel in master bath Chips in wall Crack in microwave door No large coffee pot on coffee maker Roach in the shower Pot very corroded so cannot use Electric teapot has rust in it Reached out to property, was told someone would come and nobody came. Reached out again after we checked out and was told by Alexis in reservation support that i would receive my refund between 7-12 days. Reached out again because i had to have my card replaced and wanted to give them the new card info so the refund could be sent to the new card and nobody responded. Then i reached out to expedia and they’re telling me they cannot do anything. The rentals united properties only responding to expedia and yet Expedia telling me there’s nothing they can do i must contact the property that refuses to respond to me myself. This was the worst vacation ever and i would not recommend rentals united properties to nobody because all they care about is taking your money. Dont waste your time booking here because they dont care how you spend your vacation as long as you can pay

5.0/5 amazing

Marina, traveler review

August 9, 2024

Great location and proximity to the airport, Disney parks and Universal Studios. Place was clean, easy to access and had all the amenities we needed.

1.0/5 very bad

Taha, traveler review

July 25, 2024

This is a scam .. they cancelled my booking on the same day from their side claiming that they had a flooding emergency but never mark it as cancelled in expedia .. and never refunded my money.. expedia helpdesk was not helpful on this too as they tried many time to reach the property manager but without any luck .. i will pursue them legally after i finish my trip

3.0/5 fine

Alan, traveler review

July 9, 2024

PS4 controller left in drawer, called within a couple hours and “they did not find it”. Also still waiting for my deposit to be returned and no response.