Ténéo Apparthôtel Bordeaux - Gare Saint Jean

Check-in from: 14:00 to 19:00
Departure at: 11:00
Minimum age (for check-in without parents) from:18 years

Check-in information

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Housekeeping service is available every 3 days for bookings of 1-6 nights, and once per week for stays of 7 nights or more. Additional housekeeping services are available for a surcharge.

Special Instructions

The front desk is open during the following times:

• Monday - Friday: 7:00 AM - 8:00 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Front desk hours are weekdays from 7 AM to noon and 2 PM to 8 PM, and on weekends and public holidays from 8 AM to noon and 2 PM to 7 PM. Guests planning to arrive after hours must call the hotel to arrange check-in, using details provided on the reservation confirmation.

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 1.44 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Additional optional fees

• Fee for buffet breakfast: approximately EUR 12 for adults and EUR 7 for children
• Covered self parking fee: EUR 12 per day
• Pet fee: EUR 10 per accommodation, per day
• Service animals are exempt from fees
• Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Additional Information

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Parking height restrictions apply.
• The property is professionally cleaned.
• Contactless check-out is available.