JEN Hong Kong by Shangri-La

Check-in from: 3:00 PM to midnight
Departure at: 12:00 PM
Minimum age (for check-in without parents) from:18 years

Check-in information

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Onsite parties or group events are strictly prohibited
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Special Instructions

Additional optional fees

• Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Additional Information

• The seasonal pool will be open from June to August.
• Pool access available from 7:30 AM to 7:30 PM.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• A car is not required for transportation to and from this property.
• Contactless check-in and contactless check-out are available.