Selong Selo Resort and Residences

3.0/5 нормально

Pearis, отзыв путешественника

Март 31, 2025

I recently stayed at this resort and had a mixed experience. The service was great —the staff went above and beyond to make our stay comfortable, always friendly and eager to help. They also had a WhatsApp channel for guests to contact them and their response time was impressively quick, which made communication very convenient. The location is quite secluded, which offers beautiful views and a peaceful atmosphere, perfect for those looking to disconnect. However, the maintenance of the villa left much to be desired. The villa exterior is in need of a paint job, the villa felt a bit worn, and cleanliness could be improved—towels and bedsheets had visible spots and stains. Additionally, the water pressure was quite weak, and we experienced a temporary issue with hot water. Thankfully, the staff responded quickly and resolved it. Food quality was good, though the selection was somewhat limited. Internet connectivity was intermittent. Overall, while the staff and scenery made the stay enjoyable, the resort could benefit from better upkeep and improved amenities. With some maintenance improvements, it has the potential to be a fantastic getaway.

3.0/5 нормально

Omar, отзыв путешественника

Январь 10, 2024

Not what it used to be !! We stayed at this place after having such a lovely experience previously. However, this stay was very disappointing. We opted for upsell to the 5 BR villa on check-in which looked lovely in the pictures, but were stuck with a villa that stunk of sewerage the whole time! We reported it and to the credit of the villa manager he tried to get the problem fixed but unfortunately the problem remained until we checked out. It is understandable that problems can arise at times, but what was most disappointing is that despite our grievances, all we were offered as compensation was the difference between our original booking and the upsell amount. Management of the resort did not bother to attend to us and would send the villa manager each time even though the problem was not fixed. The ground staff Phian, Abul and our villa manager Juna were nice and attentive and did what they could, but the resort management on this occasion was very poor. This has turned us off returning anytime in the near future which we are sad about. Hopefully management pick up their game and make this place worth it like it used to be.

2.0/5 плохо

YUSUKE, отзыв путешественника

Январь 2, 2024

景色は良い。ヴィラも立派なのだが、非常に使いにくい。洗濯機がないのは不便。ランドリーサービスは時間通りな届かないし、私の洗濯物は他の人の部屋に持っていかれたようだ。バスタブはない。フロントからヴィラまでは送迎サービスがあるが、フロントでお願いしても、送迎車はなかなか来ない。プールはきれいだが、プールサイドのバスタオルは雨で濡れても、数日間交換されない。ルームサービスは時間通りに来ない。20分遅れで催促すると10分後に届く。玄関から来ないで、プールサイドの窓から届けに来たのには驚いた。

1.0/5 очень плохо

Kyle, отзыв путешественника

Август 10, 2023

Had books through Expedia for multiple nights - horrible mistake. Expedia is the worst and can't seem to provide customers with any support or service. This property is unfinished, construction and dirt lots on both sides of the "villa" was so far from the front desk, main lobby, other amenities that it was a 5 to 10 min drive. this had to be requested in advance and was only available during certain hours. Impossible to walk, steep hills and bad road conditions on this property prevent you from walking it yourself. Dead lizard in the bathroom, smoke detector started beeping at 5 in the morning. Had to deal with Expedia to get out of the property since the front desk never addressed the smoke detector. WASTED A DAY and was not refunded for the day I was woken up at 5 am by the smoke detector. Lessons learned. Never using Expedia again and do more research on properties before booking.

5.0/5 восхитительно

Miz, отзыв путешественника

Март 20, 2020

Where to start...the views are incredible, villa is beautifully designed, delicious food and great staff. The property itself doesn't have the best connectivity phone/ internet. There is some construction going on but we didnt notice much from our villa. As this is still in pre opening I can only imagine the full potential of this place.