Travelers Named the Key Amenities in Modern Hotels

In a recent survey involving 300 travelers, experts examined which hotel amenities people truly consider essential. Respondents most often mentioned room comfort and the availability of workspaces during business trips.

What Matters in a Hotel Room

• consistent and fast internet access (93% of respondents);
• high-quality furniture, a properly functioning air conditioner, and comfortable bedding (90%);
• a TV with modern services (71%);
• a secure safe for documents and electronics (59%);
• a room phone for reaching the reception and hotel services (35%).

Some respondents noted that when choosing accommodation, they rely on a convenient hotel booking service where you can immediately view a detailed list of all available amenities.

Dining and Kitchen Facilities

• availability of tea, coffee, and drinking water in the room or on the floor (92%);
• a small refrigerator or minibar (88%);
• a kitchenette or basic kitchen equipment for self‑catering (47%);
• room service and the option to order food to your room (35%).

According to survey participants, a flexible dining system is especially valued by those who frequently travel for business and want to save time on cafe visits, while finding a hotel with the right setup is easiest through online services.

Common Areas and Hotel Infrastructure

• a neat, well-maintained area surrounding the hotel (95%);
• a stylish design for the lobby and common areas (70%);
• availability of convenient guest parking (64%);
• a pool, kids’ areas, ironing and laundry services, equipment rental, and luggage assistance (about 50% noted at least one of these);
• a sauna and designated business spaces—meeting rooms or coworking areas (fewer than one-third of respondents).

For those who send employees on business trips, a convenient business travel management service that allows companies to plan in advance for hotel infrastructure and team needs.

Hotels catering to business audiences and the MICE sector are increasingly integrating digital solutions, designing comfortable spaces for remote work, and embracing flexible accommodation policies. In practice, this streamlines hotel bookings for companies and makes employee travel less stressful.

Among individual travelers, interest is growing in formats that allow you to quickly find a hotel with transparent cancellation policies and detailed amenity descriptions. For organized groups and events, specialized solutions are increasingly being chosen—from services offering luxury hotel bookings to platforms that conveniently facilitate group hotel bookings all in one place.

For those traveling on a limited budget, digital tools that simplify booking affordable hotels and displaying all accommodation terms in advance—including additional options and potential discounts—are proving invaluable. For corporate clients, all this is often integrated into a single business travel platform that combines company policy, reporting, and a convenient system for searching accommodation options.