Leonardo Hotel Antwerp The Plaza

3.0/5 fine

Jose, traveler review

May 4, 2025

Hotel badly let down by head office penny pinching

on Thursday and our room 19 appeared clean. Your reception staff are courteous and welcoming. Amir couldn’t do enough to sort out the problem with the rooms. Your cleaning staff are inadequate. Not the staff themselves but your penny pinching policy dressed in environmental issues is not suitable for a hotel. If I wanted to be an environmentalist I would live in a tent. I requested extra towels twice and finally had to get them from reception. Friday morning we were woken up by a man entering our bedroom, apologising that he was told we had checked out. We then asked at 9.30 11.45 and 2.30 for the room to be cleaned and were told that it would be done at 5.30 In the end we had to move rooms to 24 because the hot water was not working. On Friday evening we again requested clean towels Again on Saturday midday and again at 2.30 The cleaning staff finally arrived at 5 but I was unwell and didn’t let them in. The sheet on the bed was ripped and had holes in them IMG_9084.jpeg IMG_9083.jpeg Presumably you are also penny pinching on your maintenance. You have a plumbing issue Friday we moved rooms because of no hot water On Saturday morning I reported that the sink was blocked and consequently had used the towels to mop up the water The sink was cleared but the room was left in disarray with the dirty towels heaped in the corner. Saturday night and Sunday we had to leave the bathroom door shut because the smell of foul drains. The hotel is situated in the precise location we

2.0/5 bad

Serge, traveler review

May 1, 2025

Adieu. On y retourne plus.

Je viens assez régulièrement à cet hôtel depuis 20 ans. L environnement de l hôtel est devenu déplorable. Les poubelles ne sont plus ramassées par la municipalité. Des centaines de canettes de bière et des poubelles eventrées jonchent les trottoirs alentours. La chambre commence à tomber en ruine et en désuetude exceptee la salle de bain. La décoration n a pas changé depuis 20 ans. Boîte à mouchoirs accrochée qui ne tient plus au mur. Chaises dont le tissu se décolle. Papier peint au mur arraché à divers endroits. Ascenseur qui fonctionne une fois sur deux. Gardien de nuit qui demande des cigarettes aux clients. Clou de cette réservation : le ménage n est fait que si on le demande via un QR code ! Tout ça pour réduire l empreinte carbone ! On croit rêver. Jamais vu ça. Je me demande comment on peut attribuer 4 ou 5 étoiles à cet établissement ? Cela vaut à peine 2 étoiles. Trop déçu je n y retourne plus.

5.0/5 amazing

Mark, traveler review

April 6, 2025

Great room and location. Worth it.

The room was large and comfortable. It was a really good to relax and spread out in. Many european hotels are pretty small but this was larger than most American hotel rooms. The breakfast was perfect. I’m not big into heavy greasy breakfast. They provided good fruit nuts and eggs. Cereals and yogurt were there but also vegetables like sliced peppers and olives. It’s much better for getting going to walk and explore. The staff was always nice and even helped me find the right location. I ended up going to the one next to the train station but they got me over to the plaza quickly. I didn’t spend enough time in the lobby but it looked nice with a good view of the street in the front or with an open area out back. There’s a lot of nice nooks to get comfortable in. There’s also this really nice park like five minutes away. It has a kids park and sculptures. Really lush and great for taking a relaxing walk.

5.0/5 amazing

shimon, traveler review

March 18, 2025

Parking is a bit of a problem

5.0/5 amazing

Aron, traveler review

March 5, 2025

Very comfortable clean and ideally located